FAQ - Preorders, Deposits, and More

We accept returns within 7 days of receiving your item. Items must be unopened and in original packaging. Once the item is received back (buyer is responsible for return shipping), refunds are issued minus the original shipping fee and a 10% restocking fee.

We can cancel a preorder before it ships; however, the non-refundable deposit will be forfeited. Cancellations made within 90 days are refunded to the original payment method. After 90 days, store credit is issued.

Please contact customer service as soon as possible. Once an order is processed, changes or cancellations may not be possible.

Most in-stock orders ship within 1–2 business days. During high-volume periods or delays (weather, toy shows, etc.), processing may take 3–5 business days.

Yes, we ship worldwide. International shipping rates vary by destination and weight. Any customs duties or import taxes are the customer’s responsibility.

Domestic shipping is a flat $6.99. Orders over $75 ship free. Please review our policies regarding combining orders and preorders.

Yes. A tracking number will be emailed to you once your order ships.

We pack every order with protective materials and collector-focused care, but once the package is with the carrier, we cannot control how it is handled. Carriers are responsible for any damage that occurs in transit.

If a package is marked delivered by the carrier, we cannot assume responsibility for loss or theft. All shipments include insurance, and we will assist you in filing a claim with the carrier.

You can reach us through the “Contact Us” page or by emailing articulatedempire@gmail.com.

Please contact us through the “Contact Us” page or email articulatedempire@gmail.com. Address changes must be made before the preorder ships.

We occasionally run promotions on our In-Stock items. Sign up for our newsletter to stay updated.

We are always looking for new product to showcase. We prefer new and unopened items. Send us a message and we’ll be happy to discuss whether it’s a good fit.

No. Deposits are non-refundable and non-transferable.

No. Preorder dates are estimates and may change based on manufacturer or distributor updates.

Yes. Select items are available for preorder. You may pay in full, leave a small deposit, or use installment options like Shop Pay or Affirm.

If you paid a deposit, your remaining balance will be charged on the date listed on your receipt or within 7 days of the item’s release date.

Shipment dates are set by the manufacturer. Estimated arrival dates may shift, and product pages will be updated accordingly. We ship as soon as items arrive at our warehouse.

We fulfill all preorders to the best of our ability. In rare cases where a manufacturer cancels or reduces allocations, affected orders will receive a full refund.

Your order ships once all preorder items have arrived. One delayed item can hold up the entire shipment. If you want items shipped separately, additional shipping charges may apply.

The order ships when the preorder items arrive. In-stock items will not ship early unless purchased separately. Splitting shipments may incur additional shipping fees.

Discount codes are not valid on preorder items unless otherwise stated.

We accept all major credit cards, Shop Pay, Affirm, and PayPal.

We collect only the information needed to process your order, improve your experience, and provide customer support. We never sell your data. By using our site, you consent to our privacy practices and the use of cookies and trusted third-party services.

By placing an order with Articulated Empire, you acknowledge and accept all store policies, including preorder terms, shipping guidelines, and return procedures. These policies ensure a transparent, reliable, and collector-focused experience.